{"id":242332,"date":"2025-03-10T06:48:36","date_gmt":"2025-03-10T06:48:36","guid":{"rendered":"https:\/\/eu.intelligentlabs.org\/pravidla-vratenia-a-vratenia-penazi\/"},"modified":"2025-09-19T12:00:57","modified_gmt":"2025-09-19T11:00:57","slug":"pravidla-vratenia-a-vratenia-penazi","status":"publish","type":"page","link":"https:\/\/eu.intelligentlabs.org\/sk-sk\/pravidla-vratenia-a-vratenia-penazi\/","title":{"rendered":"Pravidl\u00e1 vr\u00e1tenia a vr\u00e1tenia pe\u0148az\u00ed"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Pravidl\u00e1 vr\u00e1tenia a vr\u00e1tenia pe\u0148az\u00ed<\/h1>\n\n\n\n<p>Na\u0161a politika vr\u00e1tenia je starostlivo zaveden\u00e1 ako s\u00fa\u010das\u0165 n\u00e1\u0161ho \u00fasilia zabezpe\u010di\u0165, aby boli spotrebitelia chr\u00e1nen\u00ed a plne spokojn\u00ed s na\u0161imi produktmi aj slu\u017ebami.<\/p>\n\n\n\n<p>Pozorne si pre\u010d\u00edtajte nasleduj\u00face inform\u00e1cie, aby ste sa uistili, \u017ee ste si plne vedom\u00ed svojich pr\u00e1v pod\u013ea t\u00fdchto z\u00e1sad a na\u0161ich z\u00e1v\u00e4zkov vo\u010di v\u00e1m.<\/p>\n\n\n\n<p><strong><em>Odoslanie \u017eiadosti o vr\u00e1tenie platby je st\u00e1le predmetom schv\u00e1lenia a ide o pr\u00edpad od pr\u00edpadu. Polo\u017eky zak\u00fapen\u00e9 od Amazonu by mali by\u0165 vr\u00e1ten\u00e9 cez Amazon. Spolo\u010dnos\u0165 Intelligent Labs monitoruje v\u0161etky n\u00e1roky s cie\u013eom identifikova\u0165 potenci\u00e1lne zneu\u017eitie alebo zneu\u017eitie na\u0161ich z\u00e1sad vr\u00e1tenia tovaru. Vyhradzujeme si pr\u00e1vo odmietnu\u0165 slu\u017ebu komuko\u013evek a ka\u017ed\u00fa \u017eiados\u0165 o vr\u00e1tenie pe\u0148az\u00ed budeme rie\u0161i\u0165 individu\u00e1lne.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>HLAVN\u00c1 POLITIKA \u2013 Z\u00c1RUKA VR\u00c1TENIA PE\u0147AZ\u00cd<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u017diadosti o vr\u00e1tenie pe\u0148az\u00ed z ak\u00fdchko\u013evek d\u00f4vodov musia by\u0165 zaslan\u00e9 na\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0\u00a0\u00a0\u00a0<\/strong><\/li>\n\n\n\n<li>Na\u0161a politika trv\u00e1 30 dn\u00ed od d\u00e1tumu n\u00e1kupu. Ak od v\u00e1\u0161ho n\u00e1kupu uplynulo 30 dn\u00ed, bohu\u017eia\u013e v\u00e1m nem\u00f4\u017eeme pon\u00faknu\u0165 vr\u00e1tenie pe\u0148az\u00ed ani v\u00fdmenu.<\/li>\n\n\n\n<li>V pr\u00edpade zak\u00fapenia viacer\u00fdch produktov rovnak\u00e9ho SKU sa na\u0161a z\u00e1ruka vr\u00e1tenia pe\u0148az\u00ed vz\u0165ahuje len na v\u0161etky produkty s t\u00fdm, \u017ee f\u013ea\u0161e neboli otvoren\u00e9, s\u00fa nepou\u017eit\u00e9 a s\u00fa v p\u00f4vodnom predajnom stave.<\/li>\n\n\n\n<li>Vr\u00e1tenie by ste mali spracova\u0165 na dodacej adrese potvrdenej na\u0161\u00edm t\u00edmom podpory, aby zvy\u0161n\u00e9 f\u013ea\u0161e mali n\u00e1rok na vr\u00e1tenie pe\u0148az\u00ed.<\/li>\n\n\n\n<li>Budete zodpovedn\u00ed za zaplatenie vlastn\u00fdch n\u00e1kladov na dopravu pri vr\u00e1ten\u00ed polo\u017eky. N\u00e1klady na dopravu s\u00fa nevratn\u00e9.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ZMENIL SOM N\u00c1SLEDOK<\/strong><\/h2>\n\n\n\n<p>Ak chcete vr\u00e1ti\u0165 polo\u017eku, preto\u017ee ste si svoj n\u00e1kup rozmysleli, spolo\u010dnos\u0165 Intelligent Labs v\u00e1m pon\u00fakne v\u00fdmenu alebo vr\u00e1tenie pe\u0148az\u00ed za predpokladu, \u017ee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Polo\u017eku vr\u00e1tite do 30 dn\u00ed od d\u00e1tumu doru\u010denia a zabezpe\u010d\u00edte odoslanie spolo\u010dnosti RAD ONE LTD. ,Intelligent Labs (kontaktujte\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0ak chcete vedie\u0165 dodaciu adresu na vr\u00e1tenie tovaru).<\/li>\n\n\n\n<li>N\u00e1klady za sp\u00e4tn\u00fa z\u00e1sielku zn\u00e1\u0161ate vy.<\/li>\n\n\n\n<li>Je v p\u00f4vodnom obale (f\u013ea\u0161a nie je otvoren\u00e1).<\/li>\n\n\n\n<li>Je nerozbalen\u00e1, nepou\u017e\u00edvan\u00e1 a v p\u00f4vodnom predajnom stave<\/li>\n<\/ul>\n\n\n\n<p>Ak tieto po\u017eiadavky nie s\u00fa splnen\u00e9, spolo\u010dnos\u0165 Intelligent Labs si vyhradzuje pr\u00e1vo nepon\u00faknu\u0165 v\u00fdmenu alebo vr\u00e1tenie pe\u0148az\u00ed v pr\u00edpade vr\u00e1tenia zmeny myslenia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>PROBL\u00c9MY S OBJEDN\u00c1VKOU<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Zru\u0161enie objedn\u00e1vky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Objedn\u00e1vky s\u00fa opr\u00e1vnen\u00e9 na zru\u0161enie a vr\u00e1tenie pe\u0148az\u00ed len vtedy, ke\u010f je ich stav st\u00e1le neodoslan\u00fd.<\/li>\n<\/ul>\n\n\n\n<p><em><strong>D\u00f4le\u017eit\u00e9:&nbsp;Niektor\u00e9 bal\u00edky op\u00fa\u0161\u0165aj\u00fa sklad u\u017e do 24 hod\u00edn. V pr\u00edpadoch, ke\u010f je bal\u00edk u\u017e na preprave, musia z\u00e1kazn\u00edci bal\u00edk pri doru\u010den\u00ed odmietnu\u0165. Vr\u00e1tenie pe\u0148az\u00ed je mo\u017en\u00e9 len vtedy, ke\u010f dopravca aktualizuje stav sledovania na \u201evr\u00e1ten\u00e9 do skladu\u201c.<\/strong><\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Po\u0161koden\u00e1\/vypr\u0161an\u00e1 polo\u017eka<\/h4>\n\n\n\n<p>Ak chcete z\u00edska\u0165 n\u00e1hradu za po\u0161koden\u00e9 polo\u017eky alebo polo\u017eky, ktor\u00fdch platnos\u0165 vypr\u0161ala, po\u0161lite e-mail spolu s obr\u00e1zkami na adresu&nbsp;<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>&nbsp;. Zahr\u0148te pros\u00edm obr\u00e1zky:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u010c\u00edslo \u0161ar\u017ee\/d\u00e1tum spotreby n\u00e1jdete na dne f\u013ea\u0161e (niekedy m\u00f4\u017ee by\u0165 uveden\u00e9 na vonkaj\u0161om obale alebo etikete produktu)<\/li>\n<\/ul>\n\n\n\n<p>Pr\u00edklad, v \u0161ar\u017ei \u010d: EXO50427A je d\u00e1tum exspir\u00e1cie 04. m\u00e1j 2027 vo form\u00e1te MM\/DDYY.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relevantn\u00e9 obr\u00e1zky po\u0161koden\u00e9ho produktu (tesnenie f\u013ea\u0161e, probl\u00e9m s tabletou\/kapsulou, \u010doko\u013evek, \u010do n\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 pri vy\u0161etrovan\u00ed)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ch\u00fdbaj\u00faca polo\u017eka<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nie je na sklade: Niektor\u00e9 produkty mohli by\u0165 odstr\u00e1nen\u00e9 z va\u0161ej objedn\u00e1vky, ke\u010f sa vypredali.<\/li>\n<\/ul>\n\n\n\n<p>Uis\u0165ujeme v\u00e1s, \u017ee ke\u010f sa tak stane, dostanete n\u00e1hradu.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rozdeli\u0165 z\u00e1sielky: Niektor\u00e9 objedn\u00e1vky m\u00f4\u017eu by\u0165 rozdelen\u00e9 do viacer\u00fdch z\u00e1sielok. Nezabudnite skontrolova\u0165 viacero sledovac\u00edch \u010d\u00edsel v e-mailoch s potvrden\u00edm objedn\u00e1vky. Va\u0161a polo\u017eka m\u00f4\u017ee by\u0165 st\u00e1le na ceste k v\u00e1m.<\/li>\n<\/ul>\n\n\n\n<p>Ak m\u00e1te pocit, \u017ee v\u00e1m st\u00e1le ch\u00fdba polo\u017eka, kontaktujte n\u00e1s na adrese&nbsp;<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>&nbsp;aby sme v\u00e1m mohli \u010falej pom\u00f4c\u0165 a vr\u00e1ti\u0165 v\u00e1m peniaze.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Nespr\u00e1vna polo\u017eka<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak m\u00e1te pocit, \u017ee ste dostali nespr\u00e1vnu polo\u017eku, po\u0161lite n\u00e1m obr\u00e1zok skuto\u010dne prijatej polo\u017eky a po\u0161lite n\u00e1m e-mail na\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0spolu s podrobnos\u0165ami o va\u0161ej objedn\u00e1vke, aby sme v\u00e1m pomohli. Vr\u00e1time peniaze \/ vymen\u00edme, akon\u00e1hle zist\u00edme nespr\u00e1vne doru\u010denie polo\u017eky.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Oneskoren\u00e1 z\u00e1sielka<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prepravn\u00ed partneri\/dopravcovia m\u00f4\u017eu zmeni\u0165 stav sledovania objedn\u00e1vky na \u201eDoru\u010den\u00e9\u201c a\u017e 24 hod\u00edn pred skuto\u010dn\u00fdm doru\u010den\u00edm. Ak k tomu d\u00f4jde, pros\u00edme v\u00e1s, aby ste po\u010dkali aspo\u0148 24 hod\u00edn, k\u00fdm n\u00e1s budete kontaktova\u0165 na\u00a0\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Probl\u00e9my s kvalitou<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ak si mysl\u00edte, \u017ee nie\u010do nie je v poriadku s kvalitou produktu, kontaktujte n\u00e1s e-mailom:\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0a uve\u010fte \u00fapln\u00fd popis probl\u00e9mu a obr\u00e1zok s podmienkami produktu, fotografiami a \u010d\u00edslom \u0161ar\u017ee. Urob\u00edme v\u0161etko pre to, aby sme v\u00e1m poskytli vhodn\u00e9 rie\u0161enie.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ukradnut\u00e9 bal\u00ed\u010dky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spolo\u010dnos\u0165 Intelligent Labs nezodpoved\u00e1 za \u017eiadne ukradnut\u00e9 bal\u00edky. Ke\u010f pridelen\u00ed prepravcovia ozna\u010dia objedn\u00e1vku ako doru\u010den\u00fa \u2013 z\u00e1kazn\u00edci\/spr\u00e1vcovia budovy\/recepcie musia nies\u0165 pln\u00fa zodpovednos\u0165 za \u00faschovu bal\u00edka. V pr\u00edpade kr\u00e1de\u017ee sa pros\u00edm pora\u010fte s \u00faradmi vo va\u0161ej oblasti.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Doru\u010den\u00e9 na nespr\u00e1vne adresy<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00a0pr\u00edpadoch, ke\u010f je na vine prepravca, spolo\u010dnos\u0165 Intelligent Labs zodpoved\u00e1 za op\u00e4tovn\u00e9 odoslanie alebo vr\u00e1tenie pe\u0148az\u00ed za nespr\u00e1vne doru\u010den\u00e9 polo\u017eky.<\/li>\n\n\n\n<li>V pr\u00edpadoch, ke\u010f z\u00e1kazn\u00edci zadali nespr\u00e1vnu\/ne\u00famyseln\u00fa dodaciu adresu, spolo\u010dnos\u0165 Intelligent Labs by nemala by\u0165 zodpovedn\u00e1 za v\u00fdmenu alebo vr\u00e1tenie ak\u00fdchko\u013evek objedn\u00e1vok s preuk\u00e1zate\u013en\u00fdm stavom doru\u010denia a inform\u00e1ciami.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Pravidl\u00e1 vr\u00e1tenia a vr\u00e1tenia pe\u0148az\u00ed Na\u0161a politika vr\u00e1tenia je starostlivo zaveden\u00e1 ako s\u00fa\u010das\u0165 n\u00e1\u0161ho \u00fasilia zabezpe\u010di\u0165, aby boli spotrebitelia chr\u00e1nen\u00ed a plne spokojn\u00ed s na\u0161imi produktmi aj slu\u017ebami. Pozorne si pre\u010d\u00edtajte nasleduj\u00face inform\u00e1cie, aby ste sa uistili, \u017ee ste si plne vedom\u00ed svojich pr\u00e1v pod\u013ea t\u00fdchto z\u00e1sad a na\u0161ich z\u00e1v\u00e4zkov vo\u010di v\u00e1m. Odoslanie \u017eiadosti o&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"coauthors":[1036],"class_list":["post-242332","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Rus Hughes","author_link":"https:\/\/eu.intelligentlabs.org\/sk-sk\/author\/admin\/"},"comment_info":0,"wpml":{"language":"sk-sk","is_original":false,"original_post_id":129138,"translations":{"bg-bg":{"id":225428,"language":"bg-bg","is_original":false},"cs-cz":{"id":221646,"language":"cs-cz","is_original":false},"da-dk":{"id":222062,"language":"da-dk","is_original":false},"de-at":{"id":170962,"language":"de-at","is_original":false},"de-de":{"id":134323,"language":"de-de","is_original":false},"el-cy":{"id":229303,"language":"el-cy","is_original":false},"el-gr":{"id":228893,"language":"el-gr","is_original":false},"en-gb":{"id":129668,"language":"en-gb","is_original":false},"en-ie":{"id":215288,"language":"en-ie","is_original":false},"en-mt":{"id":215194,"language":"en-mt","is_original":false},"es-es":{"id":134539,"language":"es-es","is_original":false},"et-ee":{"id":229242,"language":"et-ee","is_original":false},"fi-fi":{"id":237875,"language":"fi-fi","is_original":false},"fr-fr":{"id":129138,"language":"fr-fr","is_original":true},"fr-lu":{"id":218535,"language":"fr-lu","is_original":false},"hu-hu":{"id":223889,"language":"hu-hu","is_original":false},"it-it":{"id":134420,"language":"it-it","is_original":false},"lt-lt":{"id":230948,"language":"lt-lt","is_original":false},"lv-lv":{"id":230273,"language":"lv-lv","is_original":false},"nl-be":{"id":217874,"language":"nl-be","is_original":false},"nl-nl":{"id":215304,"language":"nl-nl","is_original":false},"pl-pl":{"id":216508,"language":"pl-pl","is_original":false},"pt-pt":{"id":197926,"language":"pt-pt","is_original":false},"ro-ro":{"id":237609,"language":"ro-ro","is_original":false},"sk-sk":{"id":242332,"language":"sk-sk","is_original":false},"sl-si":{"id":253862,"language":"sl-si","is_original":false},"sv-se":{"id":223114,"language":"sv-se","is_original":false}}},"_links":{"self":[{"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/pages\/242332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/comments?post=242332"}],"version-history":[{"count":2,"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/pages\/242332\/revisions"}],"predecessor-version":[{"id":242334,"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/pages\/242332\/revisions\/242334"}],"wp:attachment":[{"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/media?parent=242332"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/sk-sk\/wp-json\/wp\/v2\/coauthors?post=242332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}