{"id":237609,"date":"2025-03-10T06:48:36","date_gmt":"2025-03-10T06:48:36","guid":{"rendered":"https:\/\/eu.intelligentlabs.org\/politica-de-returnari-si-rambursari\/"},"modified":"2025-09-11T14:00:58","modified_gmt":"2025-09-11T13:00:58","slug":"politica-de-returnari-si-rambursari","status":"publish","type":"page","link":"https:\/\/eu.intelligentlabs.org\/ro-ro\/politica-de-returnari-si-rambursari\/","title":{"rendered":"Politica de return\u0103ri \u0219i ramburs\u0103ri"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Politica de return\u0103ri \u0219i ramburs\u0103ri<\/h1>\n\n\n\n<p>Politica noastr\u0103 de returnare este pus\u0103 \u00een aplicare cu aten\u021bie ca parte a eforturilor noastre de a ne asigura c\u0103 consumatorii sunt proteja\u021bi \u0219i sunt pe deplin mul\u021bumi\u021bi at\u00e2t de produsele, c\u00e2t \u0219i de serviciile noastre.<\/p>\n\n\n\n<p>V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie urm\u0103toarele pentru a v\u0103 asigura c\u0103 sunte\u021bi pe deplin con\u0219tient de drepturile dumneavoastr\u0103 conform acestei politici \u0219i obliga\u021biile noastre fa\u021b\u0103 de dumneavoastr\u0103.<\/p>\n\n\n\n<p><strong><em>Trimiterea unei cereri de rambursare este \u00eenc\u0103 supus\u0103 aprob\u0103rii \u0219i este de la caz la caz. Articolele achizi\u021bionate de la Amazon ar trebui rambursate prin Amazon. Intelligent Labs monitorizeaz\u0103 toate revendic\u0103rile pentru a identifica poten\u021biala utilizare gre\u0219it\u0103 sau abuz a politicilor noastre de returnare. Ne rezerv\u0103m dreptul de a refuza serviciul oricui \u0219i vom trata fiecare cerere de rambursare \u00een mod individual.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>POLITICA PRINCIPAL\u0102 \u2013 GARAN\u021aIA BANII RAPIS<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solicit\u0103rile de rambursare din orice motiv trebuie trimise la\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0\u00a0\u00a0\u00a0<\/strong><\/li>\n\n\n\n<li>Politica noastr\u0103 dureaz\u0103 30 de zile de la data achizi\u021biei. Dac\u0103 au trecut 30 de zile de la achizi\u021bie, din p\u0103cate nu putem oferi o rambursare sau un schimb.<\/li>\n\n\n\n<li>\u00cen cazul \u00een care au fost achizi\u021bionate mai multe produse ale aceluia\u0219i SKU, garan\u021bia noastr\u0103 de returnare a banilor se va aplica numai tuturor produselor cu condi\u021bia ca sticlele s\u0103 nu fi fost deschise, s\u0103 fie nefolosite \u0219i s\u0103 fie \u00een starea lor ini\u021bial\u0103 de v\u00e2nzare.<\/li>\n\n\n\n<li>O retur ar trebui s\u0103 fie procesat\u0103 de dvs. la adresa de expediere confirmat\u0103 de echipa noastr\u0103 de asisten\u021b\u0103, pentru ca sticlele r\u0103mase s\u0103 fie eligibile pentru o rambursare.<\/li>\n\n\n\n<li>Ve\u021bi fi responsabil pentru plata propriilor costuri de transport pentru returnarea articolului. Costurile de transport sunt nerambursabile.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M-AM R\u0102ZG\u00c2NDIT<\/strong><\/h2>\n\n\n\n<p>Dac\u0103 dori\u021bi s\u0103 returna\u021bi un articol deoarece v-a\u021bi r\u0103zg\u00e2ndit cu privire la achizi\u021bia dvs., Intelligent Labs v\u0103 va oferi un schimb sau o rambursare cu condi\u021bia ca:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returna\u021bi articolul \u00een termen de 30 de zile de la data livr\u0103rii \u0219i aranja\u021bi expedierea c\u0103tre RAD ONE LTD. ,Intelligent Labs (Contacta\u021bi\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0pentru a afla adresa de retur).<\/li>\n\n\n\n<li>Suporta\u021bi costul transportului de retur.<\/li>\n\n\n\n<li>Este in ambalajul original (sticla nedeschisa).<\/li>\n\n\n\n<li>Este nedeschis, nefolosit \u0219i \u00een starea sa original\u0103 de v\u00e2nzare<\/li>\n<\/ul>\n\n\n\n<p>Dac\u0103 aceste cerin\u021be nu sunt \u00eendeplinite, Intelligent Labs \u00ee\u0219i rezerv\u0103 dreptul de a nu oferi un schimb sau o rambursare pentru return\u0103rile r\u0103zg\u00e2ndite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>PROBLEME DE COMANDA<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Anularea comenzii<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comenzile sunt eligibile pentru anulare \u0219i rambursare numai atunci c\u00e2nd starea lor nu este \u00eenc\u0103 expediat\u0103.<\/li>\n<\/ul>\n\n\n\n<p>Important:&nbsp;Unele pachete p\u0103r\u0103sesc depozitul \u00een mai pu\u021bin de 24 de ore. \u00cen cazurile \u00een care coletul este deja \u00een tranzit, clien\u021bii trebuie s\u0103 refuze coletul la livrare. O rambursare este posibil\u0103 numai dup\u0103 ce transportatorul a actualizat starea de urm\u0103rire la \u201ereturnat la depozit\u201d.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Articol deteriorat\/expirat<\/h4>\n\n\n\n<p>Pentru a ob\u021bine o rambursare pentru articolele deteriorate sau expirate, v\u0103 rug\u0103m s\u0103 trimite\u021bi un e-mail \u00eempreun\u0103 cu imagini la&nbsp;<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>. V\u0103 rug\u0103m s\u0103 include\u021bi imagini cu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u0103rul LOT\/Data de expirare se g\u0103se\u0219te pe fundul sticlei (uneori poate fi afi\u0219at pe ambalajul exterior sau pe eticheta produsului)<\/li>\n<\/ul>\n\n\n\n<p>De exemplu, \u00een lotul nr: EXO50427A, data de expirare este 04 mai 2027, dup\u0103 formatul LL\/ZZA.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Imagini relevante ale produsului deteriorat (sigiliu sticlei, problem\u0103 cu tableta\/capsul\u0103, orice ne poate ajuta s\u0103 investig\u0103m)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Obiect lipsa<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stoc epuizat: este posibil ca unele produse s\u0103 fi fost eliminate din comand\u0103 atunci c\u00e2nd au epuizat stocul.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Fi\u021bi siguri c\u0103 ve\u021bi primi o rambursare odat\u0103 ce se va \u00eent\u00e2mpla acest lucru.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expedieri \u00eemp\u0103r\u021bite: unele comenzi pot fi \u00eemp\u0103r\u021bite \u00een mai multe expedieri. Asigura\u021bi-v\u0103 c\u0103 verifica\u021bi mai multe numere de urm\u0103rire \u00een e-mailurile de confirmare a comenzii. Este posibil ca articolul dvs. s\u0103 fie \u00eenc\u0103 \u00een drum spre dvs.<\/li>\n<\/ul>\n\n\n\n<p>Dac\u0103 sim\u021bi\u021bi c\u0103 \u00eenc\u0103 v\u0103 lipse\u0219te un articol, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la&nbsp;<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>&nbsp; astfel \u00eenc\u00e2t s\u0103 v\u0103 putem ajuta \u00een continuare \u0219i s\u0103 emitem o rambursare.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Element gresit<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen cazul \u00een care sim\u021bi\u021bi c\u0103 a\u021bi primit un articol gre\u0219it, v\u0103 rug\u0103m s\u0103 ne trimite\u021bi o fotografie a articolului efectiv primit \u0219i s\u0103 ne trimite\u021bi un e-mail la\u00a0\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0 \u00eempreun\u0103 cu detaliile comenzii dvs. pentru asisten\u021b\u0103 . Vom emite o rambursare\/\u00eenlocuire de \u00eendat\u0103 ce \u00eencheiem livrarea articolului gre\u0219it.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Livrare \u00eent\u00e2rziat\u0103<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partenerii\/transportatorii de expediere pot schimba starea de urm\u0103rire a comenzii la \u201eLivrat\u0103\u201d cu p\u00e2n\u0103 la 24 de ore \u00eenainte de livrarea efectiv\u0103. Dac\u0103 se \u00eent\u00e2mpl\u0103 acest lucru, v\u0103 rug\u0103m s\u0103 a\u0219tepta\u021bi cel pu\u021bin 24 de ore \u00eenainte de a ne contacta la\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Probleme de calitate<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 crede\u021bi c\u0103 ceva nu este \u00een regul\u0103 cu calitatea produsului, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin e-mail:\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0 furniz\u00e2nd o descriere complet\u0103 a problemei \u0219i o imagine cu condi\u021biile produsului, fotografiile \u0219i num\u0103rul lotului. Vom face tot posibilul pentru a v\u0103 oferi o solu\u021bie adecvat\u0103.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pachete furate<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intelligent Labs nu este responsabil pentru niciun pachet furat. Odat\u0103 ce transportatorii aloca\u021bi au marcat comanda ca fiind livrat\u0103 \u2013 clien\u021bii\/administratorii cl\u0103dirii\/recep\u021biile trebuie s\u0103 aib\u0103 \u00eentreaga responsabilitate pentru p\u0103strarea pachetelor. \u00cen caz de furt, v\u0103 rug\u0103m s\u0103 v\u0103 coordona\u021bi cu autorit\u0103\u021bile din zona dumneavoastr\u0103.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Livrat la adrese incorecte<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen cazurile \u00een care transportatorul este vinovat, Intelligent Labs este responsabil pentru\u00a0 reexpedierea sau rambursarea articolelor livrate gre\u0219it.<\/li>\n\n\n\n<li>\u00cen cazurile \u00een care clien\u021bii au introdus o adres\u0103 de expediere incorect\u0103\/neinten\u021bionat\u0103, Intelligent Labs nu ar trebui s\u0103 fie r\u0103spunz\u0103toare pentru schimbul sau rambursarea oric\u0103ror comenzi cu starea \u0219i informa\u021biile livrate demonstrabile.<\/li>\n<\/ul>\n\n\n<style>.kb-row-layout-id237609_bc479a-60 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id237609_bc479a-60 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id237609_bc479a-60 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1230px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id237609_bc479a-60 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id237609_bc479a-60 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id237609_bc479a-60 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id237609_bc479a-60 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column237609_33bf49-d1 > .kt-inside-inner-col,.kadence-column237609_33bf49-d1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column237609_33bf49-d1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column237609_33bf49-d1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column237609_33bf49-d1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column237609_33bf49-d1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column237609_33bf49-d1{position:relative;}@media all and (max-width: 1024px){.kadence-column237609_33bf49-d1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column237609_33bf49-d1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column237609_33bf49-d1\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Politica de return\u0103ri \u0219i ramburs\u0103ri Politica noastr\u0103 de returnare este pus\u0103 \u00een aplicare cu aten\u021bie ca parte a eforturilor noastre de a ne asigura c\u0103 consumatorii sunt proteja\u021bi \u0219i sunt pe deplin mul\u021bumi\u021bi at\u00e2t de produsele, c\u00e2t \u0219i de serviciile noastre. V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie urm\u0103toarele pentru a v\u0103 asigura c\u0103 sunte\u021bi pe&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"coauthors":[1036],"class_list":["post-237609","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Rus Hughes","author_link":"https:\/\/eu.intelligentlabs.org\/ro-ro\/author\/admin\/"},"comment_info":0,"wpml":{"language":"ro-ro","is_original":false,"original_post_id":129138,"translations":{"bg-bg":{"id":225428,"language":"bg-bg","is_original":false},"cs-cz":{"id":221646,"language":"cs-cz","is_original":false},"da-dk":{"id":222062,"language":"da-dk","is_original":false},"de-at":{"id":170962,"language":"de-at","is_original":false},"de-de":{"id":134323,"language":"de-de","is_original":false},"el-cy":{"id":229303,"language":"el-cy","is_original":false},"el-gr":{"id":228893,"language":"el-gr","is_original":false},"en-gb":{"id":129668,"language":"en-gb","is_original":false},"en-ie":{"id":215288,"language":"en-ie","is_original":false},"en-mt":{"id":215194,"language":"en-mt","is_original":false},"es-es":{"id":134539,"language":"es-es","is_original":false},"et-ee":{"id":229242,"language":"et-ee","is_original":false},"fi-fi":{"id":237875,"language":"fi-fi","is_original":false},"fr-fr":{"id":129138,"language":"fr-fr","is_original":true},"fr-lu":{"id":218535,"language":"fr-lu","is_original":false},"hu-hu":{"id":223889,"language":"hu-hu","is_original":false},"it-it":{"id":134420,"language":"it-it","is_original":false},"lt-lt":{"id":230948,"language":"lt-lt","is_original":false},"lv-lv":{"id":230273,"language":"lv-lv","is_original":false},"nl-be":{"id":217874,"language":"nl-be","is_original":false},"nl-nl":{"id":215304,"language":"nl-nl","is_original":false},"pl-pl":{"id":216508,"language":"pl-pl","is_original":false},"pt-pt":{"id":197926,"language":"pt-pt","is_original":false},"ro-ro":{"id":237609,"language":"ro-ro","is_original":false},"sk-sk":{"id":242332,"language":"sk-sk","is_original":false},"sl-si":{"id":253862,"language":"sl-si","is_original":false},"sv-se":{"id":223114,"language":"sv-se","is_original":false}}},"_links":{"self":[{"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/pages\/237609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/comments?post=237609"}],"version-history":[{"count":3,"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/pages\/237609\/revisions"}],"predecessor-version":[{"id":237612,"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/pages\/237609\/revisions\/237612"}],"wp:attachment":[{"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/media?parent=237609"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/ro-ro\/wp-json\/wp\/v2\/coauthors?post=237609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}