{"id":221646,"date":"2025-03-10T06:48:36","date_gmt":"2025-03-10T06:48:36","guid":{"rendered":"https:\/\/eu.intelligentlabs.org\/zasady-vraceni-a-vraceni-penez\/"},"modified":"2026-03-25T17:09:45","modified_gmt":"2026-03-25T17:09:45","slug":"zasady-vraceni-a-vraceni-penez","status":"publish","type":"page","link":"https:\/\/eu.intelligentlabs.org\/cs-cz\/zasady-vraceni-a-vraceni-penez\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Z\u00e1sady vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz<\/h1>\n\n\n\n<p>Na\u0161e politika vracen\u00ed je pe\u010dliv\u011b zavedena jako sou\u010d\u00e1st na\u0161eho \u00fasil\u00ed o zaji\u0161t\u011bn\u00ed ochrany spot\u0159ebitel\u016f a jejich pln\u00e9 spokojenosti s na\u0161imi produkty i slu\u017ebami.<\/p>\n\n\n\n<p>P\u0159e\u010dt\u011bte si pros\u00edm pozorn\u011b n\u00e1sleduj\u00edc\u00ed, abyste se ujistili, \u017ee jste si pln\u011b v\u011bdomi sv\u00fdch pr\u00e1v vypl\u00fdvaj\u00edc\u00edch z t\u011bchto z\u00e1sad a na\u0161ich povinnost\u00ed v\u016f\u010di v\u00e1m.<\/p>\n\n\n\n<p><strong><em>Odesl\u00e1n\u00ed \u017e\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz st\u00e1le podl\u00e9h\u00e1 schv\u00e1len\u00ed a jedn\u00e1 se o p\u0159\u00edpad od p\u0159\u00edpadu. Polo\u017eky zakoupen\u00e9 od Amazonu by m\u011bly b\u00fdt vr\u00e1ceny prost\u0159ednictv\u00edm Amazonu. Spole\u010dnost Intelligent Labs monitoruje v\u0161echna tvrzen\u00ed, aby identifikovala mo\u017en\u00e9 zneu\u017eit\u00ed nebo zneu\u017eit\u00ed na\u0161ich z\u00e1sad vracen\u00ed zbo\u017e\u00ed. Vyhrazujeme si pr\u00e1vo odm\u00edtnout slu\u017ebu komukoli a ka\u017edou \u017e\u00e1dost o vr\u00e1cen\u00ed pen\u011bz budeme \u0159e\u0161it individu\u00e1ln\u011b.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>HLAVN\u00cd POLITIKA \u2013 Z\u00c1RUKA VR\u00c1CEN\u00cd PEN\u011aZ<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u017d\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz z jak\u00fdchkoli d\u016fvod\u016f mus\u00ed b\u00fdt zasl\u00e1ny na adresu\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0\u00a0\u00a0\u00a0<\/strong><\/li>\n\n\n\n<li>Na\u0161e politika plat\u00ed 30 dn\u00ed od data n\u00e1kupu. Pokud od va\u0161eho n\u00e1kupu uplynulo 30 dn\u00ed, bohu\u017eel nem\u016f\u017eeme nab\u00eddnout vr\u00e1cen\u00ed pen\u011bz ani v\u00fdm\u011bnu.<\/li>\n\n\n\n<li>V p\u0159\u00edpad\u011b zakoupen\u00ed v\u00edce produkt\u016f stejn\u00e9ho SKU se na\u0161e garance vr\u00e1cen\u00ed pen\u011bz vztahuje pouze na v\u0161echny produkty s t\u00edm, \u017ee lahve nebyly otev\u0159eny, jsou nepou\u017eit\u00e9 a jsou v p\u016fvodn\u00edm prodejn\u00edm stavu.<\/li>\n\n\n\n<li>Vr\u00e1cen\u00ed by m\u011blo b\u00fdt zpracov\u00e1no v\u00e1mi na dodac\u00ed adrese potvrzen\u00e9 na\u0161\u00edm t\u00fdmem podpory, aby zb\u00fdvaj\u00edc\u00ed lahve m\u011bly n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz.<\/li>\n\n\n\n<li>Budete odpov\u011bdn\u00ed za uhrazen\u00ed vlastn\u00edch n\u00e1klad\u016f na dopravu za vr\u00e1cen\u00ed polo\u017eky. N\u00e1klady na dopravu jsou nevratn\u00e9.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">ZM\u011aNIL JSEM N\u00c1ZOR<\/h2>\n\n\n\n<p>Pokud si p\u0159ejete vr\u00e1tit polo\u017eku, proto\u017ee jste si n\u00e1kup rozmysleli, Intelligent Labs v\u00e1m nab\u00eddne v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz za p\u0159edpokladu, \u017ee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Polo\u017eku vr\u00e1t\u00edte do 30 dn\u016f od data doru\u010den\u00ed a zajist\u00edte odesl\u00e1n\u00ed spole\u010dnosti RAD ONE LTD. ,Intelligent Labs (kontaktujte\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0pro zji\u0161t\u011bn\u00ed zp\u00e1te\u010dn\u00ed dodac\u00ed adresy).<\/li>\n\n\n\n<li>N\u00e1klady za zp\u00e1te\u010dn\u00ed z\u00e1silku nesete vy.<\/li>\n\n\n\n<li>Je v p\u016fvodn\u00edm obalu (neotev\u0159en\u00e1 lahvi\u010dka).<\/li>\n\n\n\n<li>Je neotev\u0159en\u00fd, nepou\u017eit\u00fd a v p\u016fvodn\u00edm stavu k prodeji<\/li>\n<\/ul>\n\n\n\n<p>Pokud tyto po\u017eadavky nebudou spln\u011bny, spole\u010dnost Intelligent Labs si vyhrazuje pr\u00e1vo nenab\u00eddnout v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz za vr\u00e1cen\u00ed zbo\u017e\u00ed po zm\u011bn\u011b n\u00e1zoru.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">PROBL\u00c9MY S OBJEDN\u00c1VKOU<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Storno objedn\u00e1vky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Objedn\u00e1vky lze zru\u0161it a vr\u00e1tit pen\u00edze, pouze pokud je jejich stav st\u00e1le neodesl\u00e1n.<\/li>\n<\/ul>\n\n\n\n<p><strong>D\u016fle\u017eit\u00e9:<\/strong>&nbsp;N\u011bkter\u00e9 bal\u00ed\u010dky opou\u0161t\u011bj\u00ed sklad ji\u017e za m\u00e9n\u011b ne\u017e 24 hodin. V p\u0159\u00edpadech, kdy je bal\u00edk ji\u017e na cest\u011b, mus\u00ed z\u00e1kazn\u00edci bal\u00edk p\u0159i doru\u010den\u00ed odm\u00edtnout. Vr\u00e1cen\u00ed pen\u011bz je mo\u017en\u00e9 pouze pot\u00e9, co dopravce aktualizoval stav sledov\u00e1n\u00ed na \u201evr\u00e1ceno do skladu\u201c.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Po\u0161kozen\u00e1\/pro\u0161l\u00e1 polo\u017eka<\/h4>\n\n\n\n<p>Chcete-li z\u00edskat n\u00e1hradu za po\u0161kozen\u00e9 nebo pro\u0161l\u00e9 polo\u017eky, po\u0161lete e-mail spolu s obr\u00e1zky na adresu&nbsp;<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>. P\u0159ilo\u017ete pros\u00edm obr\u00e1zky:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u010c\u00edslo \u0161ar\u017ee\/datum pou\u017eitelnosti naleznete na dn\u011b lahvi\u010dky (n\u011bkdy m\u016f\u017ee b\u00fdt uvedeno na vn\u011bj\u0161\u00edm obalu nebo etiket\u011b produktu)<\/li>\n<\/ul>\n\n\n\n<p>P\u0159\u00edklad, v \u0161ar\u017ei \u010d: EXO50427A je datum expirace 4. kv\u011btna 2027 ve form\u00e1tu MM\/DDYY.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relevantn\u00ed obr\u00e1zky po\u0161kozen\u00e9ho produktu (t\u011bsn\u011bn\u00ed l\u00e1hve, probl\u00e9m s tabletou\/kapsl\u00ed, cokoliv, co n\u00e1m m\u016f\u017ee pomoci pro\u0161et\u0159it)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Chyb\u011bj\u00edc\u00ed polo\u017eka<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nen\u00ed skladem: N\u011bkter\u00e9 produkty mohly b\u00fdt z va\u0161\u00ed objedn\u00e1vky odstran\u011bny, kdy\u017e se vyprodaj\u00ed.<\/li>\n<\/ul>\n\n\n\n<p>Uji\u0161\u0165ujeme v\u00e1s, \u017ee jakmile k tomu dojde, obdr\u017e\u00edte n\u00e1hradu.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rozd\u011blit z\u00e1silky: N\u011bkter\u00e9 objedn\u00e1vky mohou b\u00fdt rozd\u011bleny do v\u00edce z\u00e1silek. Nezapome\u0148te zkontrolovat, zda v e-mailech s potvrzen\u00edm objedn\u00e1vky nen\u00ed uvedeno v\u00edce sledovac\u00edch \u010d\u00edsel. Va\u0161e polo\u017eka m\u016f\u017ee b\u00fdt st\u00e1le na cest\u011b k v\u00e1m.<\/li>\n<\/ul>\n\n\n\n<p>Pokud m\u00e1te pocit, \u017ee v\u00e1m n\u011bjak\u00e1 polo\u017eka st\u00e1le chyb\u00ed, kontaktujte n\u00e1s na adrese&nbsp;<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>&nbsp; abychom v\u00e1m mohli d\u00e1le pomoci a vr\u00e1tit pen\u00edze.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0160patn\u00e1 v\u011bc<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V p\u0159\u00edpad\u011b, \u017ee m\u00e1te pocit, \u017ee jste obdr\u017eeli nespr\u00e1vnou polo\u017eku, po\u0161lete n\u00e1m pros\u00edm obr\u00e1zek skute\u010dn\u011b obdr\u017een\u00e9 polo\u017eky a po\u0161lete n\u00e1m e-mail na\u00a0\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0 spolu s podrobnostmi o va\u0161\u00ed objedn\u00e1vce, abychom v\u00e1m pomohli. Jakmile dojdeme k z\u00e1v\u011bru o nespr\u00e1vn\u00e9 dod\u00e1vce polo\u017eky, vr\u00e1t\u00edme pen\u00edze\/v\u00fdm\u011bnu.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Zpo\u017ed\u011bn\u00e1 z\u00e1silka<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u0159epravn\u00ed partne\u0159i\/dopravci mohou zm\u011bnit stav sledov\u00e1n\u00ed objedn\u00e1vky na \u201eDoru\u010deno\u201c a\u017e 24 hodin p\u0159ed skute\u010dn\u00fdm doru\u010den\u00edm. Pokud k tomu dojde, pros\u00edme v\u00e1s, abyste po\u010dkali alespo\u0148 24 hodin, ne\u017e n\u00e1s kontaktujete na\u00a0\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>.\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Probl\u00e9my s kvalitou<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pokud se domn\u00edv\u00e1te, \u017ee s kvalitou produktu nen\u00ed n\u011bco v po\u0159\u00e1dku, kontaktujte n\u00e1s e-mailem:\u00a0<a href=\"mailto:support@intelligentlabs.org\">support@intelligentlabs.org<\/a>\u00a0 a uve\u010fte \u00fapln\u00fd popis probl\u00e9mu a obr\u00e1zek s podm\u00ednkami produktu, fotografiemi a \u010d\u00edslem \u0161ar\u017ee. Ud\u011bl\u00e1me v\u0161e pro to, abychom v\u00e1m poskytli vhodn\u00e9 \u0159e\u0161en\u00ed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Ukraden\u00e9 bal\u00ed\u010dky<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spole\u010dnost Intelligent Labs nenese odpov\u011bdnost za \u017e\u00e1dn\u00e9 ukraden\u00e9 bal\u00ed\u010dky. Jakmile p\u0159id\u011blen\u00ed p\u0159epravci ozna\u010d\u00ed objedn\u00e1vku jako doru\u010denou \u2013 z\u00e1kazn\u00edci\/spr\u00e1vci budovy\/recepce mus\u00ed m\u00edt plnou odpov\u011bdnost za \u00faschovu bal\u00edku. V p\u0159\u00edpad\u011b kr\u00e1de\u017ee se pros\u00edm koordinujte s \u00fa\u0159ady ve va\u0161\u00ed oblasti.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Doru\u010deno na nespr\u00e1vn\u00e9 adresy<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V p\u0159\u00edpadech, kdy je na vin\u011b p\u0159epravce, je spole\u010dnost Intelligent Labs zodpov\u011bdn\u00e1 za op\u011btovn\u00e9 odesl\u00e1n\u00ed nebo vr\u00e1cen\u00ed nespr\u00e1vn\u011b doru\u010den\u00fdch polo\u017eek.\u00a0<\/li>\n\n\n\n<li>V p\u0159\u00edpadech, kdy z\u00e1kazn\u00edci zadali nespr\u00e1vnou\/ne\u00famyslnou dodac\u00ed adresu, by spole\u010dnost Intelligent Labs nem\u011bla b\u00fdt zodpov\u011bdn\u00e1 za v\u00fdm\u011bnu nebo refundaci jak\u00fdchkoli objedn\u00e1vek s prokazateln\u00fdm stavem doru\u010den\u00ed a informacemi.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz Na\u0161e politika vracen\u00ed je pe\u010dliv\u011b zavedena jako sou\u010d\u00e1st na\u0161eho \u00fasil\u00ed o zaji\u0161t\u011bn\u00ed ochrany spot\u0159ebitel\u016f a jejich pln\u00e9 spokojenosti s na\u0161imi produkty i slu\u017ebami. P\u0159e\u010dt\u011bte si pros\u00edm pozorn\u011b n\u00e1sleduj\u00edc\u00ed, abyste se ujistili, \u017ee jste si pln\u011b v\u011bdomi sv\u00fdch pr\u00e1v vypl\u00fdvaj\u00edc\u00edch z t\u011bchto z\u00e1sad a na\u0161ich povinnost\u00ed v\u016f\u010di v\u00e1m. Odesl\u00e1n\u00ed \u017e\u00e1dosti o&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"coauthors":[1036],"class_list":["post-221646","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Rus Hughes","author_link":"https:\/\/eu.intelligentlabs.org\/cs-cz\/author\/admin\/"},"comment_info":0,"wpml":{"language":"cs-cz","is_original":false,"original_post_id":129138,"translations":{"bg-bg":{"id":225428,"language":"bg-bg","is_original":false},"cs-cz":{"id":221646,"language":"cs-cz","is_original":false},"da-dk":{"id":222062,"language":"da-dk","is_original":false},"de-at":{"id":170962,"language":"de-at","is_original":false},"de-de":{"id":134323,"language":"de-de","is_original":false},"el-cy":{"id":229303,"language":"el-cy","is_original":false},"el-gr":{"id":228893,"language":"el-gr","is_original":false},"en-gb":{"id":129668,"language":"en-gb","is_original":false},"en-ie":{"id":215288,"language":"en-ie","is_original":false},"en-mt":{"id":215194,"language":"en-mt","is_original":false},"es-es":{"id":134539,"language":"es-es","is_original":false},"et-ee":{"id":229242,"language":"et-ee","is_original":false},"fi-fi":{"id":237875,"language":"fi-fi","is_original":false},"fr-fr":{"id":129138,"language":"fr-fr","is_original":true},"fr-lu":{"id":218535,"language":"fr-lu","is_original":false},"hu-hu":{"id":223889,"language":"hu-hu","is_original":false},"it-it":{"id":134420,"language":"it-it","is_original":false},"lt-lt":{"id":230948,"language":"lt-lt","is_original":false},"lv-lv":{"id":230273,"language":"lv-lv","is_original":false},"nl-be":{"id":217874,"language":"nl-be","is_original":false},"nl-nl":{"id":215304,"language":"nl-nl","is_original":false},"pl-pl":{"id":216508,"language":"pl-pl","is_original":false},"pt-pt":{"id":197926,"language":"pt-pt","is_original":false},"ro-ro":{"id":237609,"language":"ro-ro","is_original":false},"sk-sk":{"id":242332,"language":"sk-sk","is_original":false},"sl-si":{"id":253862,"language":"sl-si","is_original":false},"sv-se":{"id":223114,"language":"sv-se","is_original":false}}},"_links":{"self":[{"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/pages\/221646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/comments?post=221646"}],"version-history":[{"count":4,"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/pages\/221646\/revisions"}],"predecessor-version":[{"id":221653,"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/pages\/221646\/revisions\/221653"}],"wp:attachment":[{"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/media?parent=221646"}],"wp:term":[{"taxonomy":"author","embeddable":true,"href":"https:\/\/eu.intelligentlabs.org\/cs-cz\/wp-json\/wp\/v2\/coauthors?post=221646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}